COX a rip off sor real

 johnlewis1946@gmail.com January 12, 2023

COX ROBBERY SERVICES

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This rude bitch/bastard just hung up!

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Today
Why is bill over 170.00, Affordable Connectivity Program I am on?

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Where is my Affordable Connectivity Program credit?
Why do I have to requalify for Affordable Connectivity Program?
How do I qualify for the Affordable Connectivity Program?
Where is my Affordable Connectivity Program credit?

Sure! Once approved, you're notified when the Affordable Connectivity Program benefit is applied. This may take around 30 days, so be sure to keep your balance current.

Never signed up for over hundred dollar a month service. Less than 50.00 I signed up for?

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Hi! My name is Janae and I'm happy to help you. How can I make your experience with Cox better today?

Feb bill for Feb over 170.00? Just signed up suppose to be under 50 a month?
Thank you so much for bringing this to my attention, I will be more than happy to assist you with this. Let's work together to get this taken care of. May I know who do I have the pleasure of speaking with today?

John Lewis
johnlewis1946@gmail.com
It is an absolute pleasure to meet you!

479-6448389
Allow me just a moment to load your account please.

I have the account loaded and I also want to take the time out to personally thank you for being with us. We appreciate your loyalty and we look forward to serving you many years to come.

I am looking at the bill for you okay.

ok
Since you're already on with me, is there anything else that I can help you with?

not right now
Got it!

Just a quick moment.

I'm also on Affordable Connectivity Program
Okay.

Based on checks completed on your account, it is showing that there is a one time charge of $100 that the technician charged for the services they completed on 12/11/22.

No, the tech even stated that he had to go under the house to connect service. I was not to be billed for that, as when I signed up there was no connection.
This fee is charged by the technician and the technician did not note that they waived the fee and so, I do apologize, the fee is unable to be removed.

I had no service whewn signed up until he came out even.
I absolutely understand.

Once the technician performs installation services, they charge $100.

First I heard. I paid 60 and no about to pay another 170.00. That is robbery
I definitely understand.

Just to recap, you messaged us today about charges on your account. I was able to check your account and advised it is the one time charge for installation services that the technician charges. Before you go, is there anything else I can help you with?

again, I was told it was no fee to sign up with service or I would not have signed up. Besides that I don't recall signing anything at all for tech. service.
Again, this fee is charged by the technician and the technician did not note that they waived the fee and so, I do apologize, the fee is unable to be removed.

Sure it can, as I never agreed to it paying for anyone to connect to house. I signed up under under 50 monthly internet service.
I absolutely understand that.

Then I wish something done about this, as there was no signed agreement by me or cox or whoever connected a line to house. I called and here comes some person thqt never stated any money wanted to connect service as described by ad.
Whilst we would love to be able to have this done, the technician did not waive this fee.

I don't pay people that was never called for in the first place.
Therefore, the fee is unable to be removed.

I don't care if calls itself a tech or owner or president. You cox are charginbg me with no consent. That is robbery
Just to recap, you messaged us today about charges on your account. I was able to check your account and advised it is the one time charge for installation services that the technician charges. Before you go, is there anything else I can help you with?

Proof you can bill people with false ads that I agreed to this charge. I never agreed so will never pay.
Since there is nothing further that I can assist you with, it was a pleasure assisting you. Have an excellent rest of your day.

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